Level 1
How to Register a Complaint
Borrowers may register complaints or grievances using any of the methods outlined below.
Borrowers may directly approach the Head Office or branch and record their complaint or grievance in the complaint register maintained at the branch.
The concerned Employee or Relationship Manager shall assist and guide borrowers who wish to lodge a complaint or grievance.
Borrowers may also lodge complaints or grievances by emailing us at compliance@equirusfinance.com
Level 2
Contact Details & Resolution Timeline
Borrowers or customers may approach the Grievance Redressal Officer using the details below for resolution of queries, complaints, or grievances.
Grievance Redressal Officer – Contact Details
Mr. Amit Ablani
12th Floor, C Wing,
Marathon Futurex,
N M Joshi Marg,
Lower Parel, Mumbai – 400013
Telephone: +91-22-4332-0700 (Ext.)
Resolution Timeline
The Grievance Redressal Officer shall endeavor to provide the borrower or applicant with a resolution or response to the queries, complaints, or grievances received within a period of 15 to 30 days from the date of receipt of the complaint or grievance.
This timeline is in accordance with applicable regulatory and internal grievance redressal guidelines.
Level 3
Escalation to Reserve Bank of India
In case the grievance remains unresolved within the prescribed timeline.
If the complaint or grievance is not resolved within a period of one month from the date of submission, the borrower, customer, or applicant may appeal to the authority mentioned below.
The Officer – in – Charge Department of Supervision Reserve Bank of India
3rd Floor, Near Maratha Mandir,
Byculla, Mumbai Central,
Mumbai – 400008
The Company remains committed to resolving all complaints and grievances in a fair, transparent, and time-bound manner in accordance with applicable regulatory guidelines.